Returns & Refunds

At ZINVO MART, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

Return Eligibility

A return may be accepted if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product is unused and in its original condition and packaging.
  • The return request is made within 7 days of delivery.

Non-Returnable Items

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will review your request. If approved, the applicable refund will be processed through the available payment method.

How to Request a Return

Please contact our support team with your order number, product details, and photos/videos of the issue. Our team will guide you through the return process.

ZINVO MART — Shop Smart. Live Better.